FreeSpiritBingo Online Casino Privacy Policy

At Free Spirit Bingo, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our platform at freespiritbingo.com. We are committed to handling your information responsibly, in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood how we manage your personal data.

Who We Are

Our FreeSpiritBingo Online Casino is operated by Jumpman Gaming Limited, a company licensed and regulated by the UK Gambling Commission (account number 39175) and the Alderney Gambling Control Commission (AGCC). We act as the data controller for all personal information collected through our website and services. If you have any questions about this policy or how we handle your data, please contact us at support@freespiritbingo.com.

What Personal Data We Collect

Here at FreeSpiritBingo, we may collect the following categories of personal information when you register, play, or interact with our platform:

• Full name, date of birth, and gender
• Contact details, including email address, phone number, and postal address
• Financial information, such as payment card details and transaction history
• Account credentials, including username and encrypted password
• Identity verification documents (e.g., passport, driving licence) required under our KYC obligations
• Gameplay data, including deposit history, betting activity, and session information
• Device and technical data, such as IP address, browser type, and operating system
• Communication records, including live chat transcripts and emails sent to our support team
• Marketing preferences and responses to promotional offers

How We Use Your Personal Data

At FreeSpiritBingo, we process your personal data for clearly defined and lawful purposes. We do not use your information beyond what is necessary to deliver our services and meet our legal obligations. Specifically, we use the data we collect to:

• Create and manage your casino account
• Process deposits and withdrawals using your chosen payment method
• Verify your identity in compliance with Anti-Money Laundering (AML) regulations
• Deliver our free spirit bingo casino games, bonuses, and promotional offers
• Administer our Trophies loyalty programme and reward eligible players
• Provide 24/7 customer support via live chat and email
• Detect and prevent fraud, money laundering, and responsible gambling concerns
• Comply with legal and regulatory requirements imposed by the UKGC and AGCC
• Send you relevant marketing communications, where you have given your consent
• Improve and personalise your experience on our platform

Legal Basis for Processing

Our FreeSpiritBingo platform processes your personal data on the following legal bases, as defined under UK GDPR:

• Contract performance: We process your data to fulfil the contract you enter into when registering with us.
• Legal obligation: We are required to collect and retain certain data under gambling law, AML regulations, and tax legislation.
• Legitimate interests: We use data to protect our platform from fraud, improve our services, and maintain security.
• Consent: Where we send marketing communications, we do so only with your explicit consent, which you may withdraw at any time.

Cookies and Tracking Technologies

We at FreeSpiritBingo use cookies and similar technologies to enhance the functionality of our website and analyse how players interact with our platform. Cookies help us remember your preferences, maintain your session when you log in, and serve you relevant content. You may adjust your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Personal Data

Our Free Spirit Bingo team does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification and fraud prevention providers
• Game software providers and technology partners who power our platform
• Regulatory authorities, including the UKGC, when required by law
• Law enforcement agencies, where we are legally obligated to disclose information
• Other companies within the Jumpman Gaming network where operationally necessary

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. In line with UKGC requirements, we typically retain account-related records for a minimum of five years following account closure. Financial transaction data may be retained for longer periods where required by law. Once data is no longer needed, we securely delete or anonymise it.

Your Rights Under UK GDPR

At FreeSpiritBingo, we fully respect your rights as a data subject. Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct any inaccurate or incomplete data
• Erasure: Request deletion of your data, subject to our legal obligations
• Restriction: Ask us to limit how we process your information in certain circumstances
• Data portability: Receive your data in a structured, machine-readable format
• Object: Object to our processing of your data based on legitimate interests
• Withdraw consent: Withdraw marketing consent at any time, without affecting prior lawful processing

To exercise any of these rights, please contact our support team at support@freespiritbingo.com. We will respond to all verified requests within one calendar month.

Security of Your Data

We at FreeSpiritBingo implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account.

Children and Underage Players

Our FreeSpiritBingo Online Casino is strictly for players aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently gathered data from a minor, we will delete it immediately. We maintain age verification procedures as required by the UKGC to prevent underage gambling.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page regularly to stay informed about how we protect your information. Continued use of Free Spirit Bingo following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any concerns, questions, or complaints regarding how we handle your personal data, please get in touch with our dedicated support team. You can reach us via live chat available 24/7 on our website, or by emailing us at support@freespiritbingo.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.